Privacy Policy
Last updated: January 21, 2026
1. Introduction
Welcome to Ocha Healthcare ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we look after your personal data when you visit our website (ocha.health) and tell you about your privacy rights.
2. Information We Collect
We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together follows:
- Identity Data: Name, username, or similar identifier provided via WhatsApp or forms.
- Contact Data: Phone number and email address.
- Health Data: Limited medical information you voluntarily share (e.g., "I need a heart specialist") to help us connect you with the right doctor.
- Usage Data: Information about how you use our website, tracked via Microsoft Clarity and Google Analytics.
3. How We Use Your Data
We strictly use your data to:
- Connect you with medical providers (Hospitals/Doctors) at your request.
- Send you the guides or cost estimates you requested.
- Improve our website experience using heatmaps and usage metrics (Microsoft Clarity).
We never sell your data to third-party advertisers.
4. Cookies and Tracking
We use cookies and similar tracking technologies (such as Microsoft Clarity and Google Analytics) to track the activity on our Service and store certain information. These tools help us understand how users interact with our site (e.g., which pages are most popular) to improve our user experience.
5. Third-Party Links
Our website may contain links to third-party websites (e.g., Hospital official sites, WhatsApp). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us via WhatsApp or email.